When anyone needs assistance from the government department, he makes call to local police department such as 911 in America and 1122 in Pakistan. The person at the other end of the line who receives the call, talk to the people in trouble and gets them necessary help is the dispatcher. Dispatcher is the person who decides what kind of help a caller needs and where to get this help from i.e. petrol unit, ambulance or fire brigade.
Job responsibilities of a dispatcher:
- The most important duty of a dispatcher is to receive the phone calls coming for help
- Getting necessary information about the caller
- Assessing the situation of each particular caller and helping him to get through that situation
- Understanding the situation and preparing a rescue plan for the caller
- Calling police patrol units, ambulance or fire department in order to help the caller
- Informing the rescue unit about the situation and giving them details to complete the rescue
- In case of a medical emergency, informing the hospital to prepare before arrival of the patient by the rescue ambulance
- Prepare the paperwork for the record and keep it in permanent record
Here is preview of a Free Sample Dispatcher Resume created using MS Word,
Here is download link Dispatcher Resume,
Salary of a dispatcher:
Although the dispatcher is like the most important person in getting help or rescue services to the people in trouble but when it comes to the income or compensation, most government departments don’t think of the dispatcher as that important person in the system. This is the reason that most of the time, only new employees are hired on this position and after a while, when they learn the stuff and have the necessary skills, they get promoted to higher positions. Usually a dispatcher earns around $40000 per year with regular salary and if these employees are hired on hourly basis, they get $8-$12 per hour.
Necessary skills for dispatcher job:
- Instant decision making
- Active listening
- Comprehension reading
- Management of time
- Critical thinking
- Be trained at strategies
- Analysis of the situation
- Good typing speed
- Good nerve control
Useful tips for creating a dispatcher resume:
- It is important that before you create a resume, you understand the key purpose of this document which isn’t getting the job but just to pass the screening of the employer and convincing him to get you an interview. After that, it’s up to you and your skills to get the job.
- In the resume, you need to add your qualities and strengths so that the employer can see if you are eligible for the job and if you can handle the responsibility of the position you are applying for or not.
- Most of the time, companies especially government departments require hundreds of applications for a position and they keep the resumes for a long time in the computer database. When the need new employees later, they give queries or enter keywords in the system to get the resumes. This is why it is really important that you include keywords in your resume that are related to the position you are applying for.
- Employers usually don’t go through the entire resume or read every word in the sections but most of the time, they just take a look at the headings or titles to analyze if they want to read or not. This is why you need to add good titles and subheadings in the resume for each section.